Tue, 25 Jan 2022

Revolut glitches disappoint customers on Black Friday

Khalid Umar Malik
30 Nov 2021, 08:19 GMT+10

DUBLIN, Ireland - Vlad Yatsenko, co-founder of Revolut, has fulfilled his commitment by donating €1.1 million to The Late Late Toy Show Appeal, bringing the amount raised to over €6.5 million.

After Friday night's technical glitches with the banking app, Yatsenko pledged a €100,000 donation to the cause and promised to match any additional contributions made via the RevolutApp up to €1 million.

Olympic gold medalist Kellie Harrington, who participated in Friday night's fantastic program, led a campaign to raise an additional million dollars for the Toy Show Appeal.

On Black Friday, Revolut, which was started by Yatsenko and Nikolay Storonsky in 2015 and claims to have 1.5 million Irish clients, was plagued by major technical failures, with customers unable to sign in, make card payments, top-up their bank cards, or make money transfers.

While trying to donate to the Toy Show on Friday night, viewers encountered technical issues.

"Hi, there are currently issues affecting our app functionalities," Revolut announced last Friday on Twitter. "We're already working to have this resolved as soon as possible. We apologize for the inconvenience! We're really sorry for the trouble."

Last year, the RT Toy Show Appeal, in collaboration with The Community Foundation for Ireland, served nearly 600,000 children and family members across Ireland.

On Saturday, the campaign had topped €5 million in donations, and Yatsenko's new contribution had brought the total to over €6.5 million.

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